Here is a clean, professional, ready-to-publish Privacy Policy sample you can use for your banking/fintech application (NovaBank or DigiBank).

You can copy and paste directly into your website.

Privacy Policy

Last updated: [Insert Date]

At NovaBank, your privacy and security are our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, or any of our digital banking services.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Company Information

NovaBank is a digital banking platform that provides secure financial services, including wallet management, payments, transfers, and account monitoring.

If you have questions or requests, you may contact us at:
Email: support@novabank.com
Website: https://novabank.com
Support Portal: https://digibank.tdevs.co/user/support-ticket/index

2. Information We Collect

We collect information in the following ways:

A. Information You Provide

This includes:

• Your name, email address, phone number, and account details

• KYC documentation (ID card, BVN, proof of address)

• Payment information when you make transactions

• Support messages, feedback, and uploaded documents

B. Information Collected Automatically

When you access our website or app, we automatically collect:

• Device information (browser type, IP address, device OS)

• Usage data (pages visited, features used, and time spent)

• Transaction metadata (timestamps, wallet used, amount, etc.)

C. Information from Third Parties

We may receive data when you connect with:

• Payment processors

• KYC verification partners

• Social login providers (if enabled)

3. How We Use Your Data

We use your personal information to:

• Create and manage your NovaBank account

• Process transactions, payments, and wallet operations

• Provide customer support and respond to inquiries

• Improve security and detect fraud

• Enhance user experience and app performance

• Comply with legal obligations and regulatory requirements

4. How We Protect Your Information

We implement industry-standard security measures, including:

• Data encryption (in transit and at rest)

• Multi-layer authentication

• Regular security audits

• Access control and monitoring

• Secure third-party service integrations

Your information is never sold or shared for advertising purposes.

5. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Update or correct inaccurate information

• Request deletion of your account or data

• Opt out of marketing communications

• Request a copy of your stored data

To exercise these rights, contact: privacy@novabank.com

6. Data Retention

We retain your data only as long as necessary to:

• Provide our services

• Meet legal and regulatory requirements

• Resolve disputes and enforce agreements

7. Third-Party Services

Our platform may link to third-party providers such as:

• Payment gateways

• KYC verification services

• Fraud detection tools

These partners maintain their own privacy policies, which we advise you to review.

8. Cookies and Tracking Technologies

We use cookies to:

• Improve user experience

• Analyze platform performance

• Save login and session preferences

You may disable cookies in your browser settings, but some features may not work properly.

9. Limitation of Liability

NovaBank is not responsible for:

1. Errors, inaccuracies, or technical issues

2. Service downtime or interruptions

3. Viruses, malware, or harmful content introduced by third parties

4. Losses due to unauthorized access caused by user negligence (e.g., sharing passwords)

10. Changes to This Privacy Policy

We may update this policy as needed. Any significant changes will be communicated via email or through our platform.

11. Contact & Support

If you need help or have concerns:

Email: support@novabank.com
Website: https://novabank.com
Support Center: https://support@novabank.com

If you want, I can also create:

✅ Terms & Conditions
✅ Refund Policy
✅ KYC / AML Policy
✅ Cookie Policy
✅ User Agreement

Just tell me which one you want next.